Order Cancellation and Return Policy
Cancellation Policy
Customers have the option to cancel an order at any time before it is dispatched. Once the order is out for delivery, cancellation is no longer possible. However, customers can choose to reject the order at their doorstep.
The cancellation timeframe varies for different categories, and once the specified time has passed, cancellation is no longer allowed.
In some cases, customers may be charged a cancellation fee if they cancel the order after the specified time. The final details regarding the cancellation timeframe can be found on the product page or order confirmation page.
If the seller cancels an order due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Apnademand reserves the right to accept or reject any order cancellation. They also have the right to modify the time window or cancellation fee as needed.
Returns Policy
Returns are facilitated by individual sellers under this policy. It allows customers to request exchanges, replacements, or refunds from the respective sellers. Please note that the returns policy may vary for different products within a category. The specific returns/replacement policy mentioned on the product page takes precedence over the general returns policy. Refer to the applicable return/replacement policy on the product page for any exceptions, as outlined in the table below.
The returns policy consists of three parts. Carefully read each section to understand the conditions and scenarios in which returns will be accepted.
Part 1 – Category, Exchange or Replacement Window, and Possible Actions
Category
Returns Window, Possible Actions, and Conditions (if any)
Furniture
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)
"For a duration of 4 hours, customers can request an exchange or replacement for products that require installation, but only if the installation is carried out by authorized personnel of the brand.
To assist you in resolving any problems with your product, we may employ various troubleshooting methods, including online tools, phone support, or arranging for a technical visit in person.
If a defect is identified within the designated Returns Window, we will provide a refund or replacement of the same product without any extra charges. If no defect is confirmed or if the..."
Lifestyle: Watches, T-Shirts, Footwear, Saris, Shorts, Dresses, Kids' Clothing (Capris, Shorts, Tops), Men's Clothing (Ethnic Wear, Shirts, Formals, Jeans, Clothing Accessories), Women's Clothing (Ethnic Wear, Fabrics, Blouses, Jeans, Skirts, Trousers, Bras), Bags, Raincoats, Sunglasses, Belts, Frames, Backpacks, Suitcases, Luggage, etc
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.
Within a span of 2 hours, the option for either replacing or exchanging the item is available to him.
Lifestyle: Winter Wear (sweatshirts, jackets, sweaters, cardigans, kids' thermals, pullovers, windcheaters, track suits, thermals, shawls, track tops, gloves, mufflers, scarves, blazers, uniform sweatshirts, uniform blazers, kids' mufflers, kids' mittens, shrugs, ponchos, socks, uniform sweaters, caps, waistcoats, leg warmers, leggings, elder Halloween costumes
Within a span of 2 hours, you have the option to avail of exchanges, replacements, or exchanges once more.
Medicine (Allopathy & Homeopathy)
2 hours is the designated time period for the exchange.
Home: Home Improvement Tools, Household Items, Home décor, Furnishing
Within a span of 4 hours, the option for either replacing or exchanging the item is available to him.
Books (All books)
Sports Equipment (Racquets, balls, supports, gloves, bags, etc.)
Exercise & Fitness Equipment (Home Gym combos, dumbbells, etc.)
Auto Accessories: Car and Bike accessories (helmets, car kits, media players, etc.)
Within a span of 4 hours, the option for either replacing or exchanging the item is available to him.
Toys (Remote controlled toys, Learning toys, Stuffed toys, etc.)
Stationery (Pens, Diary notebooks, Calculators, etc.)
Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.)
We offer a 4-hour replacement window exclusively for defective, damaged, or incorrectly delivered products. If you receive a product in such condition or different from your order, we provide a free replacement within 5-hour. To initiate the return process, please ensure the product remains intact, including original accessories, user manual, warranty cards, and the original packaging.
All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones)
Electronics (except Apple/Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches))
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)
Furniture - Hammock Swing & Stool
"To facilitate the resolution of any problems with your product, we offer troubleshooting assistance via online tools, phone support, or an in-person technical visit, as necessary. If a defect is identified within the specified Returns Window, a replacement of the exact model will be provided at no extra charge. However, if no defect is found or the issue remains unresolved within 4-hour of delivery, you will be guided to a brand service center for further assistance. Please note that only a single replacement will be provided in any scenario."
Mobile Phones - Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones Electronics - Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers)
Large Appliances - Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Lloyd, Voltas Beko, Realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT
The service center is available for replacement/repair purposes only within a timeframe of 3 hours. However, brand assistance for device-related problems is subject to the guidelines and service policies of the respective brand's warranty. For more information, kindly contact the nearest authorized service center associated with the brand. It's important to note that Apnademand functions as an online marketplace, and the final decision regarding the replacement of a defective device lies with the seller/brand. To locate an authorized service partner for various brands, please click here. For any other product-related issues, you can reach out to Apnademand's 24x7 Customer Care.
Furniture, Large Appliances (except Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Lloyd, Voltas Beko, Realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT)
Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only
The following is a 100% unique rewrite of the provided sentence:
"Only products that require installation are eligible for returns, which can be facilitated exclusively by the authorized personnel of the brand. We aim to assist you in resolving any product-related concerns by providing troubleshooting assistance through online tools, phone support, or arranging a technical visit. If a defect is identified within the specified Returns Window, a replacement of the same model will be offered at no extra charge. If no defect is found or if the issue remains unresolved within 4 hours of delivery or installation (if applicable), you will be advised to visit a brand service center for further assistance. Please note that only a single replacement will be provided in any case."
No Questions Asked
In order to facilitate the return process for customers, the Platform offers a policy that allows for easy exchange or replacement of products within a timeframe of 4 hours. To ensure validity, product verification and fraud prevention measures will be implemented during the pick-up process. This policy is only applicable to products purchased during its active period, otherwise the current policy for the order will be followed. It should be noted that customers are eligible for a one-time replacement under this Policy, subject to the conditions specified herein. The following claims are exceptions to this policy and will be covered through the corresponding validation procedures: a) undelivered products, b) missing products or accessories, c) incorrect products or accessories delivered.
No Returns categories
Certain items within the mentioned categories may be ineligible for returns based on their inherent characteristics or other factors. The prevailing policy stated on each product page shall govern all returns. To access the comprehensive list of non-returnable items, kindly refer to this link.
Refurbished
Within a span of 4 hours, the sole method of resolving any issues with your product will be through a replacement. Our team is dedicated to assisting you in resolving product-related concerns, employing a combination of online tools, phone support, and potentially an in-person technical visit.
In the event that a defect is identified during the Returns Window, we will promptly provide a replacement of the identical model, without incurring any additional charges. However, if no defect is confirmed or the issue remains undiagnosed within 7 days of delivery, we will guide you towards our warranty partner for the subsequent resolution of any ongoing matters.
Part 2 - Retrieval and Processing of Returns If you wish to have item(s) picked up from an alternate location for returns, the address can be modified only if pick-up service is offered at the new address. During the pick-up process, your product will undergo inspection for the following conditions:
Category
Conditions
Correct Product
The IMEI, name, image, brand, serial number, article number, and barcode must align, while the MRP tag should remain intact and easily readable.
Complete Product
All accompanying accessories that come inside the box, such as the remote control, starter kits, instruction manuals, chargers, headphones, and others, must be included.
Unused Product
The product must be brand new, unused, not washed, free from any stains, and with intact quality check seals, return tags, or warranty seals (wherever applicable). If you are returning a mobile phone, laptop, or tablet, please ensure that the device is formatted and that the screen lock (PIN, pattern, or fingerprint) is disabled. For Apple devices, the iCloud lock must also be disabled.
Undamaged Product
The product, including SIM trays, charging port, headphone port, and back panel, should be free from any damage, scratches, dents, tears, or holes.
Undamaged Packaging
The original packaging or box of the product should be undamaged.
The return of the item will be declined by the field executive if any of the aforementioned conditions are not fulfilled. In the event that a refund is due for any products, the refund will be processed after the seller receives the returned product.
Part 3 - General Guidelines for a Successful Return:
1. In certain situations where the seller is unable to arrange for a replacement for any given reason, a refund will be issued.
2. If a product accessory is discovered to be missing, damaged, or defective, the seller may, at their discretion, either provide a replacement for the specific accessory or issue an eGV (electronic gift voucher) equivalent to the accessory's price.
3. During open box deliveries, if you receive a different or damaged product when accepting your order, you will be granted a refund (cash-on-delivery orders will receive instant refunds). Once you accept an open box delivery, return requests will only be processed for manufacturing defects. In such cases, the replacement/return conditions specific to the product category will apply. Click here to learn more about Open Box Delivery.
4. For products that require installation by Apnademand's service partners, please refrain from opening the product packaging yourself. Authorized personnel from Apnademand will assist with unboxing and product installation.
5. Regarding furniture, authorized service personnel will examine any issues related to the product (free of charge) and attempt to resolve them by replacing the faulty or defective part. Full replacement will only be provided if the service personnel determine that replacing the faulty or defective part will not resolve the issue.
